If your order arrives missing a part or an addon such as lights, hanger, etc., please contact us and we’d be happy to find a solution to fix the problem. Our customer service team is dedicated to making things right!
You can reach us by email at firstname.lastname@example.org, chat with us here on the website by clicking the back arrow in this window until you see "Have Questions? We can help!" and clicking that, or calling us at (888) 426-0781 Option 1.
When contacting us, it is helpful to have the Order and Shipment number. You will find these numbers printed at the bottom of the UPS Shipping label located on the outside of the shipping box, labeled Reference No.1 and Reference No.2. If you have already discarded the box, we can also use the address where the shipment was received to find it.