If you haven’t received your package in the timeframe you expected, please be sure to first check the order’s tracking information. The tracking number can be found in the email you received from Lynch Creek Farm when the order was shipped, or you can find it by logging into your account here and clicking the associated Order #. If you have never logged into your account, you can easily do so by going here and using the email you gave us when the order was placed create a password so you can access your order information.
NOTE: If your shipment is going via Standard Ground shipping, our team has 3 business days before and after the Approximate Ship Date to get your item out the door. If you cannot find tracking information, and we are still in that 3 day window, please do not reach out to us as we will be unable to provide any additional information.
If the tracking information indicates that the package was delivered less than 24 hours ago, and you are unable to locate it, please look on and around your front and back porch and ask any neighbors if they may have received the package for you. This time of year, many carriers hires temporary workers to help out and sometimes they do things a little differently than the usual drivers. If your package has been marked delivered for more than 24 hours and you (or the gift recipient) are still unable to locate it, please contact us. Our customer service team is dedicated to making things right! You can reach us by email here, or give us a call at 1-888-426-0781 Option 1. If you believe it's possible that the package was stolen after delivery and you would like to resend the item, we may suggest that you provide us with an alternative address to send the replacement. It can be to a friend or neighbor’s address or an office address, it just can't be the same address.